We understand plans change. This policy explains how to cancel or reschedule a booking, and what fees may apply.
You may cancel or reschedule a booking free of charge up until 24 hours before the scheduled appointment time.
Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee, since your assigned cleaning professional may have already reserved that time and turned down other work.
If our cleaning professional arrives at the scheduled time and cannot access the property, or no one is available to grant access as arranged, the visit will be treated as a late cancellation and may be billed accordingly.
If your assigned cleaning professional needs to cancel, we will work to reassign your booking to another available professional. If we're unable to do so, you will not be charged and can reschedule at no cost.
For weekly, biweekly, or monthly recurring bookings, you may cancel or pause future visits at any time from your account; the cancellation window above applies to each individual upcoming visit.
Cancel or reschedule directly from your booking details page in your account, or contact us at info@simplycleanmaidsvc.com or (833) 670-1200.