The safety of our customers, their homes, and our cleaning professionals is a top priority. These guidelines apply to every job performed through the Simply Clean platform.
Cleaning professionals should use cleaning products and equipment as directed by the manufacturer, avoid mixing incompatible chemicals, and use protective equipment (such as gloves) where appropriate.
If a property contains hazardous materials, biohazards, mold, pest infestations, or other conditions beyond the scope of standard cleaning, the professional should pause work and report the issue through the app rather than proceeding.
Professionals should use provided or approved equipment for reaching high areas and should not use unstable furniture or makeshift methods to access elevated spaces.
If a cleaning professional ever feels unsafe at a job location, they should leave and report the situation immediately through the app or by calling (833) 670-1200.
Any injury, accident, or safety incident during a job should be reported to Simply Clean as soon as possible so we can respond appropriately and support everyone involved.
Customers are asked to disclose any known hazards, pets, or access issues at the time of booking so our cleaning professionals can prepare accordingly.