Legal & Policies

Payment Authorization

This Payment Authorization explains what you agree to when you provide a payment method and confirm a booking on the Simply Clean platform.

Authorization to Charge

By confirming a booking, you authorize Simply Clean to charge your provided payment method for the total cost shown at checkout, including the base service price, any selected add-ons, applicable fees, and taxes.

Recurring Charges

If you set up a recurring cleaning schedule (weekly, biweekly, or monthly), you authorize Simply Clean to charge your payment method automatically for each upcoming visit at the pricing in effect at the time of booking, until you cancel or modify the schedule.

Adjustments

If the actual scope of a service differs from what was booked (for example, additional add-ons requested on-site and confirmed by you), your total may be adjusted accordingly, and you will be notified of any change before it is charged.

Refunds

Refunds are issued in accordance with our Cancellation Policy and Damage Policy, back to the original payment method, and may take several business days to appear depending on your bank or card issuer.

Failed Payments

If a payment cannot be processed, we may attempt to charge the payment method again or ask you to provide an updated payment method before your service is confirmed.

Contact

Questions about a charge can be directed to info@simplycleanmaidsvc.com or (833) 670-1200.

This document is provided for platform demonstration purposes and reflects general industry practice for a home-services marketplace. Before relying on it in production, have it reviewed by qualified legal counsel for your jurisdiction.