While our cleaning professionals take care when working in your home or business, accidents can occasionally happen. This policy explains how to report damage and how claims are handled.
If you believe damage occurred during a Simply Clean service, report it within 48 hours of the service through your booking details page or by contacting us directly, including photos where possible.
Our team reviews each claim, which may include speaking with the assigned cleaning professional and requesting additional documentation such as photos, receipts, or repair estimates.
Valid claims may be resolved through repair, replacement, or reimbursement, depending on the circumstances and the item involved. We aim to resolve damage claims promptly and will keep you updated throughout the review.
This policy covers direct damage caused by a cleaning professional's work. It does not cover pre-existing damage, normal wear and tear, or items that were not disclosed as fragile or requiring special care prior to service.
To report damage, contact us at info@simplycleanmaidsvc.com or (833) 670-1200 as soon as possible after your service.