This Customer Service Agreement ("Agreement") describes the terms under which Simply Clean Maid Service ("Simply Clean," "we," "us") provides cleaning services booked through simplycleanmaidsvc.com or our platform. By booking a service, you agree to the terms below.
When you book a service, you select the service type, date, time window, and property details. We use this information to match you with an available cleaning professional. Arrival windows are estimates; you'll receive a notification when your cleaner is on the way.
You are responsible for providing safe and reasonable access to your property at the scheduled time, whether that's being home, providing a door code, or leaving a key as arranged in your booking notes. If access cannot be arranged, the visit may be treated as a late cancellation.
Cleaning professionals follow a standard checklist appropriate to your selected service type. If any part of your service doesn't meet expectations, contact us within 24 hours of service completion so we can make it right.
Please let us know about pets in the home so we can share that information with your assigned cleaner. For everyone's safety, we ask that pets be secured during the service unless otherwise arranged.
Payment is processed through the platform according to the pricing shown at the time of booking. See our Payment Authorization policy for full details.
Cancellation and refund terms are described in our Cancellation Policy and Damage Policy. Both are incorporated into this Agreement by reference.
Cleaning professionals on our platform are independent contractors, not employees of Simply Clean. Simply Clean facilitates the booking, payment, and support process but does not directly supervise the day-to-day performance of services.
Questions about this Agreement can be directed to info@simplycleanmaidsvc.com or (833) 670-1200.