This Privacy Policy describes how Simply Clean Maid Service collects, uses, and protects personal information when you use simplycleanmaidsvc.com or our platform, whether as a customer or a cleaning professional.
We collect information you provide directly, such as your name, email, phone number, service address, and payment details. Cleaning professionals additionally provide identity documents, work history, and background-check authorization as part of the application process.
We use your information to create and manage your account, process bookings and payments, match customers with cleaning professionals, communicate service updates, and improve our platform.
We share limited booking details (such as name, address, and service instructions) between customers and their assigned cleaning professional so the service can be performed. We do not sell personal information to third parties. We may share information with service providers who help us operate the platform (such as payment processors) under appropriate confidentiality obligations.
Certain information, such as full Social Security Numbers and bank account details collected during cleaner onboarding, is handled with additional safeguards, including encryption at rest and restricted internal access, and is used only for identity verification, background checks, and payouts.
We retain account and booking information for as long as your account is active and as needed to comply with legal, tax, and dispute-resolution obligations.
You can review and update most of your account information at any time from your profile. To request deletion of your account or data, contact us using the information below.
We use reasonable administrative and technical safeguards to protect personal information, including encrypted storage for sensitive fields and access controls on our systems. No method of transmission or storage is 100% secure, and we encourage you to use a strong, unique password for your account.
Questions about this Privacy Policy can be directed to info@simplycleanmaidsvc.com or (833) 670-1200.